Sea Gear Marine Supply Return Policy
We stand behind our products. If your www.seagearmarine.com purchase does not meet your expectations, you can return it for a replacement or refund (excluding shipping charges) within 30 days of the date of purchase except as noted below.
No restocking fee - if returned within 30 days
Return shipping must be prepaid by the customer unless the error was ours.
*OUR STANDARD 30-DAY RETURN POLICY DOES NOT APPLY TO THE FOLLOWING ITEMS:
No Returns for special order items, clearance items, electronics, cut lengths of material such as rope, chain, hose or webbing or hazardous materials, such as paint, resins and adhesives. Returns are not eligible on any items that have been used or show signs of use.
Sea Gear Marine reserves the right to limit or decline returns and exchanges.
WITH A RECEIPT:
Items may be returned in unused condition within 30 days of purchase with the original sales receipt. Item must be returned in original packaging with all accompanying manuals and accessories. Items returned with a receipt will be exchanged or refunded at the original purchase price plus applicable sales tax to the type of payment used in the original sale. Please allow up to 5 business days for a refund to be posted to your credit card account from the date a refund is processed.
WITHOUT A RECEIPT:
Items returned without a receipt will be processed at the lowest sale price plus applicable sales tax. Such items may be exchanged for the same product or returned for merchandise credit in the form of a Sea Gear Marine Supply gift card.
After 30 days or after item has been used, all manufacturer warranties are in effect and the item must be returned to the manufacturer for warranty service. If date falls within the 30 days we will gladly facilitate the manufacturer's warranty process within the stated period.
Special circumstances will be taken into consideration and will be reviewed.
Contact us toll-free at 800-627-4327 to obtain instructions on how to generate a Return Material Authorization (RMA) number. Then please download a copy of your purchase receipt and enclose it with the returned item using our instructions found on your RMA. Please repackage the item in its original packaging and ship the items back to us with your RMA number written on the outside package to the address provided on the RMA form.
Except in cases where the return is the result of an error by Sea Gear Marine or the item arrives damaged or defective, original shipping charges are non-refundable and you are responsible for all return shipping costs. Sea Gear Marine will not be liable for returns that are lost in transit or returned to the incorrect address; please retain your return tracking information.
Returns Impact Due to Covid-19 Outbreak
Currently Sea Gear Marine and Sea Gear Outfitters is not accepting returns on orders due to the Covid-19 outbreak. We remain committed to our customers and employees during this time. Please contact either store with any questions regarding returns and refunds.